Shipping & Returns
Shipping Policy
- Processing time: 1–2 business days (Mon–Fri, excluding U.S. holidays).
- Delivery time: 8–15 business days via standard shipping, with USPS final-mile delivery and full tracking.
- Shipping cost: Free on orders $29+; $4.99 flat rate otherwise.
- Delivery estimates are not guarantees; occasional carrier delays (weather, peak season) can add a few days.
- If your tracking shows no movement for more than 10 days, contact us and we’ll investigate or reship.
Return & Refund Policy
30-Day Satisfaction Guarantee — no return shipping, ever. If you’re not happy with your purchase for any reason, email yalihuang2016@gmail.com within 30 days of delivery with your order number — and a photo if the item arrived damaged, defective, or not as described. We’ll make it right with a replacement or refund, and you never need to ship anything back.
- We respond within 1 business day.
- Damaged, defective, or wrong item: full refund or free replacement, your choice.
- Changed your mind / not what you expected: tell us what went wrong — we’ll work out a fair refund. Keep the item, gift it, or donate it.
- Refunds are issued to your original payment method within 5–7 business days of approval.